Industry
Industry - Telecommunication
Service providers are rapidly developing new service capabilities and aggressively entering new markets in the expansive telecommunications landscape. As the range of functions become more extensive, so do the demands upon telecommunications companies, especially in areas that relate to the management of customer life cycle. To not buckle under the onslaught of emerging technologies and the competitive environment, you would need support systems that are high on reliability and scalability.
With our understanding of the specific systems and software that form the operational base for your company, you can certainly rely on our offerings to grow at the pace you want to.
We specialize in customer contact center and back-office processes for:
- Traditional wire line
- Wireless
- Cable
- Satellite
- Data network operators
- Internet & online service providers
We have innovative ways of handling customer acquisition, customer service and retention services. Our offerings include local and long distance services, contract negotiation, bill processing, and bill payment and so on.
Sales & Marketing:
- Prospecting/lead generation
- Qualification
- Inbound/outbound sales
- Up-selling/cross-selling
Order Management:
- Order entry
- Order status inquiries
Post sale technical support:
- Installation
- Remote troubleshooting
- Service outage
Billing services:
- Billing inquiries
- Collections
- Add/delete service
Retention:
- Account retention
- Escalation management
