Industry
Industry - Insurance
The insurance sector is increasingly given to refurbishing its traditional ways of delivery in the face of strict regulatory compliance and corporate governance, increased convergence and consolidation. In an industry that sees productivity enhancements and process improvements with no pressure on operating costs as smart ways of improving overall competitive advantage, it pays to look at the BPO model. We build a customized operation for the time-consuming tasks associated with insurance.
Our services extend to all the stages of an insurance policy. We offer back office and voice, research & analytics, finance & accounting and collections services. Our capabilities afford carrying out high end, complex transactions and even touch on niche areas like agent activation and fraud detection. We have evolved our solutions to serve equally well across policy establishment and administration, claims processing, asset management and others.
What customers care for are shorter turnaround time and short cycles for settlement time and claims processing and customer centricity, among other things. We aim at improving customer service resolution rates, streamlining the new business workflow processes, integrating multiple customer contact channels, increasing chances of closed sales and reducing overall administrative costs.
We deliver across the following major insurance verticals
- Life and non-life Insurance
- Long Term Care Insurance
- Retirement Income and Investments
- Mortgage Insurance
- Property, Casualty and Commercial
We also provide underwriting and actuarial support, analytics, data mining and research. Our Service Offerings:
Sales and Distribution
- Telemarketing operations
- Lead generation
- Direct response management
- Cross-sales/up sale
- Policy renewal
Underwriting
- Underwriting data capture/questionnaire
- Inbound/outbound calling
- Data verification
- Policy issuance and cancellations
Customer service
- Customer inquiries
- Pricing support
- Payment processing
- Outbound calls
New Business
- Application Data entry and validation
- Reviewing of Applications
- Inbound/outbound calling
- Case Management
- Document Handling
- Policy Issuance/Cancellation
Claims Processing & Administration/management
- Outbound status calls
- Vendor referrals
- FNOL call handling
- Fax/email handling
- Information capture
- Escalations
- Data capture and validation
- Fax/email processing
- Escalations
- Document Handling
- Outbound status call
- Recovery services
Policy Administration & Servicing
- Amendments handling
- Renewals handling
- Complaints handling
- Accounting and Reconciliation
- Premium administration
- Document Handling
- Surrender
- Reinstatements
