Infrastructure
NM Tele Services is situated in Mumbai. Besides natural advantages, the city boasts easy availability of highly skilled and quality manpower, efficient connectivity and power supply as well as good law and order situation.
Our facilities have been built to provide a superior working environment for attracting and retaining the best talent and providing world-class service to customers.
Anticipating greater demanding requirements, we have invested in substantial technology capabilities, including Internet-enabled workstations to facilitate multi-channel contacts.
Our operation centre has a very sound technology infrastructure and is built to international standards that increasingly support service delivery. This allows integration with a versatile client platform. The infrastructure supports integrating/managing superior technologies to provide uninterrupted, quality service to the customer. We have entered into a strategic alliance with leading technology providers to equip us with:
- Fast and dedicated internet connectivity
- 100% automated desks with first rate and perfect computerization
- Uninterrupted power supply, constant back-up
- Efficient voice and data communication systems
- Continuous call reception due to flawless duplicated system
- High scalable capacity
