Industry
Industry - Information & Technology
As more and more companies today realize that technology-enabled business process management holds humongous possibilities for their business, it is only natural that they look to distant shores for meeting their IT demands. Feeling constant threats of technology obsolescence, they see a reason to invest in newer technologies and upgrade their support, customer service and post-sale technical support.
We bring you superior business results through our technology-enabled service delivery platforms. Our competencies span the breadth of IT services including technology consulting and workflow technologies, application development, maintenance, enterprise solutions and managed services.
Outsourcing technical helpdesk is a sustaining strategy that is more than a mere cost-cutting tool. Our technical helpdesk infrastructure capabilities will ensure seamless transitioning of helpdesk functions. Our helpdesk models are thus tailored to meet the needs of individual clients
Our domain expertise in the focus verticals enable us to develop technology solutions aligned to your business priorities. Our delivery team is a curious example of collaborative work between on-site experts and specialists at offshore facilities. We offer multi-channel support solutions aided by voice / email / chat / web and enabling tools like CRM.
Our software outsourcing services consist of custom programming, database design, client-server and internet/intranet software application development on all platforms.
Our technical services include:
- Consumer Hardware / Product Support Services
- Installation / Configuration Support
- Product Registration / Activation
- Functional Usage Support Services
- Troubleshooting
- IT & Software Support Services
- Level 1 & 2 Support Services
- Provisioning / Installation / Configuration
- Line fault troubleshooting
- Line fault repair (Coordination with field service team)
- Engineer dispatch
- Repair / Upgrade Issues
- System & Account Management – L1 / L2
- Warranty/ Post Warrant/ RMA support
