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Human Resource & Training
At NM Tele Services, we follow a systematic approach to recruitment, appraisal and staff welfare. We offer a competitive package, performance-based incentives and other benefits.
We have extremely innovative and practical employee policies for issues like working hours and schemes, leave and healthcare are concerned. Our HR professionals are sensitive to employee problems and make every effort to solve them, creatively. We execute individual action plans based on the employee's aspirations and strengths. Where needed, we resort to OD interventions.
We also implement competency models, which are well integrated with our HR processes. Our focus areas are effective career planning, succession planning and organizational learning.
Appraisals and Training
At NM Tele Services, we make our employees feel valued. We ensure that they feel rewarded, recognized and appreciated in the workplace. By carrying out periodical appraisals by way of a raise or a vertical/lateral promotion, we maintain high employee motivation and morale.
We grade our employees regularly on 3 parameters as they relate to quality work, customer satisfaction and increased productivity.
- Performance index
- Quality index
- Reliability index
We equip our employees with necessary tools, time and training. We clearly communicate to new recruits about the details of the job, its importance, maximum time allotted to complete it etc., and promptly convey changes, if any They receive excellent supervision. We drill into our employees an attitude of accountability in job.
Our training module include soft skills development sessions that lay emphasis on accent neutralization, voice modulation, intonation, cultural awareness, empathy and judgment in the course of a conversation between the customer and the agent. It also includes role-play, debates and group discussions to understand better the need for smooth and seamless communication with global customers and building positive relationships with them.
Our project-specific skills program training is customized to the project that an employee is going to be associated with. The program is designed to build domain specific skill sets including sales and customer service skills, which could be leveraged across sectors in the long run.
