Services
Services Offered - Collections & Mortgage
The mortgage industry is keenly eyeing off shoring, for its costs control and efficiency benefits. While the cyclical nature of the industry necessitates that players be prepared for emerging market opportunities, outsourcing has to be seen beyond its conventional business process that focuses only on cost savings.
Our solutions address the needs of lenders, brokers, title companies, and other participants in the mortgage industry who increasingly face pressures in the form of rising interest rates, increased customer demands, regulatory mandates and competition. We do realize that every mortgage provider is different and has unique requirements.
We have deep domain knowledge to serve some of the biggest names in the industry. We leverage souped-up infrastructure -- imaging and workflow technologies and process automation tools, to efficiently run specialized mortgage processes and expedite service delivery. Our processes, technology and economies of scale help reduce processing time to focus on strategic initiatives to improve productivity.
From handling direct customer interaction (via telephone and email/web) as well as back-office administration to more complex functions that demand analysis and decision-making skill sets, we go one better in origination and mortgage servicing. Our flexible pricing models guard you against market fluctuations.
Broadly, our services relate to Origination, Title, Closing, Post Closing and Servicing stages.
Origination Services:
- Application processing
- Underwriting
- Lead generation
- Channel management
- Loan Set-up
- Document validation & confirmation
- Quality control
- Fraud check
- Title processing
Closing
- Preliminary Title Review
- Document preparation
- Verification of documents
- Borrower verification
- Conditions clearing
Post Closing
- Quality control
- Document scanning
- Account booking
- Loan boarding
- Document retrieval
Loan servicing
- Payment set-up
- Bank Reconciliation
- Lien release
- Estoppel letters
Escrow administration
- Escrow analysis
- Insurance tax and Escrow processing
- Tax delinquency reporting
- Customer Servicing
- Cross selling
- Collections & Foreclosures
The Collections team works in compliance with regulatory norms. We cover early to late stage collections that include:
- Recoveries
- Account reconciliation
- Inbound Collection
- Refunds
- Specialized Services
- Pre Legal
- Bankruptcy
