Industry
Industry - Banking & Finance
As a retail bank, credit card issuer, a consumer lender, an asset management firm, or any other financial services company, you will agree that a lot depends on how you manage your quality of service, data security and agent costs. We can help you achieve remarkable results in these areas to help you consistently achieve your business goals.
Our voice and non-voice offerings derive hugely from a robust infrastructure, systems, and solutions that enable transformation while implementing industry-leading data protection measures all the way through.
In fact, with our extensive understanding of the banking industry in the US, Europe, the UK and Australia in terms of structure, government policies, and banking regulations, we are ready to serve you in any area that you look to outsource. What you stand to gain is improved mindshare and market share, differentiated services, and opportunity to weigh new value propositions.
Our banking BPO services cover new account processing, transaction processing, collections, regulatory requirements including KYC, AML, OFAC, account monitoring, reconciliation, issue resolution, credit line revisions, investment broker support, and data analytics. In the retail-banking sector, we ease regulatory and cost pressures.
Our contact center services include:
- Customer service
- Customer acquisition
- Help desk
- Inbound customer care
- Inbound/outbound telemarketing
- Account inquiry management (phone, email, and web)
- Balance transfers and consolidations
- Collections
- Cross-selling and up-selling
- Lead generation and qualification
- New account activation
Our transaction-based services are built around:
- Account opening/processing
- Accounts receivable management
- Account maintenance
- Card application processing
- Check/item processing
- Clearing and settlement
- Exceptions handling
- Loan application processing
- Payment processing
Capital Markets Support:
- Securitization and syndication support
- New account processing
- Transaction processing
- Reference data management
- Reconciliation and repairs
- Fund administration
- Performance reporting
Finance & Accounting:
- Financial planning and analysis
- Payment processing, client invoicing, account reconciliation
- Credit balance refunds
- Returned checks processing
- Client settlement
- Financial planning and analysis
- SEC and NYSB reporting
We are also equipped to deliver risk management, asset management, analytics and strategies, perform company analysis, financial analysis, and cash-flow modeling. Escrow analysis and title reports, company profile research, risk reporting, portfolio analysis and compliance audits.
